pan to Host Vangent Certified Affiliate Portal for Renown Leadership Assessment—Campbell™ Leadership Index (CLI®)

pan to Host Vangent Certified Affiliate Portal for Renown Leadership Assessment—Campbell™ Leadership Index (CLI®)

Chicago, IL, November 9, 2009 – Vangent, Inc., a leading provider of results-oriented human capital and talent management solutions, and pan, the assessment division of TALX and state-of-the-art provider of secure automated systems for the administration and delivery of professional assessment and testing instruments, announced an agreement for pan to host the Vangent Certified Affiliate Portal featuring the Campbell™ Leadership Index (CLI®).

The Vangent Certified Affiliate Portal provides certified consultants, coaches, and practitioners a highly efficient and effective way to manage their leadership assessment engagements with clients. The Portal leverages pan’s patented technology system, which has exceeded the security and performance audit requirements of some of the most demanding, security-conscious users in operation.

The Vangent Certified Affiliate Portal simplifies and streamlines the way the CLI is used in client engagements through the easy ordering and set-up of end users as well as customization of key program elements. It also enables affiliates to generate reports in as little as five minutes, a critical feature for busy consultants with tight schedules. The Portal, designed for ease of use, has a short learning curve allowing consultants to ramp up quickly while minimizing time requirements to perform the necessary functions.

The CLI is a comprehensive 360° leadership feedback tool that helps measure personal characteristics directly related to the nature and demands of leadership. Developed by the well-known psychologist, Dr. David Campbell, the CLI survey can be used for individual development and coaching or as part of organization-wide efforts to assess and benchmark leadership talent as a collective resource.

By utilizing the CLI through the Vangent Certified Affiliate Portal, affiliates can seamlessly and effectively implement an assessment-based coaching model into their practice—a key differentiator as competition intensifies for limited consulting dollars. The Vangent Certified Affiliate Portal is available to all Vangent Leadership and Organizational Development Affiliates who complete the certification requirements.

“Through the Vangent Certified Affiliate Portal hosted by pan, users can expect dependable performance in an easy-to-use self-managed environment,” stated Douglas Cole, Chief Operating Officer, pan, a TALX company. “All of the critical CLI use elements, from ordering and set-up through final reporting are managed through a single portal.” “In a nutshell, we wanted to provide certified affiliates with a streamlined, reliable, and effective way to use the CLI in an assessment-based coaching model,” added John Correll, Vangent’s Vice President of Organizational Development. “The Vangent Certified Affiliate Portal offers that plus the convenience and end-to-end engagement management sought after by on-the-go consultants.”

The next Vangent Affiliate Certification dates are November 10-11, 2009 in Chicago, IL; December 8-9, 2009 in the metro D.C. area; and January 12-13, 2010 in the metro D.C. area. To register please contact John Correll at john.correll@vangent.com or by phone at 972-292-1556.

About Vangent, Inc.
With over 7,000 employees worldwide, Vangent, Inc. is a leading global provider of Consulting, Systems Integration, Human Capital Management, and Business Process Outsourcing services to the U.S. federal and international governments, higher education institutions, and corporations. Through Vangent’s Human Capital products and services, thousands of clients have successfully improved their workforce acquisition, development, and advancement. From industry-leading selection and hiring solutions, to best-of-breed learning, organizational development, and talent management solutions, Vangent helps clients achieve the greatest return from their human capital. For more information, please visit http://www.vangent-hcm.com.

About pan – A TALX Company
pan, a TALX company, works with over 50 of the world’s leading test developers to offer hundreds of assessments through a unique Web-based testing platform. With corporate and government users internationally, pan administers thousands of assessments each year via the Internet and through a network of proctored testing center locations. TALX, a subsidiary of Equifax Inc., is a leader in human resource and payroll-related services, based in St. Louis. TALX provides over 9,000 clients, including three-fourths of Fortune 500 companies, with Web-based services focused in three employment-related areas: hiring, pay reporting, and compliance. For more information, please visit http://www.panpowered.com or http://www.talx.com.

Vangent and Chesapeake Bay Organization Development Network (CBODN) Announce Washington D.C. Leadership Development Certification Program

Vangent and Chesapeake Bay Organization Development Network (CBODN) Announce Washington D.C. Leadership Development Certification Program

Third Certification Class Added for September (Sept. 15-16) Following Vigorous Response from July and August Programs

Chicago, IL, September 1, 2009 – Vangent, Inc., a leading provider of results-oriented human capital and talent management solutions, and CBODN, the premier professional association for Organization Development professionals in the mid-Atlantic region, announced that based on strong demand for Vangent’s Leadership Assessment and Development Program, Vangent will host a third certification session on September 15-16, 2009 in Arlington, Virginia.

The Vangent Leadership Development Program is a robust and thorough certification program designed to provide consultants and coaches with the skills and know-how to implement a proven prescriptive-based coaching and development approach within corporate, government, NGO, and other environments. Grounded in methodical research, it goes well beyond typical sales channel certification programs. In the Vangent Leadership Development Certification Program, participants learn about the science behind two proven leadership assessments, important research on the effectiveness of these instruments in diverse environments, and key strategies for implementation in both individual and organizational applications.

As organizations pare back on hiring plans and recover from cutbacks and downsizings, pressure mounts on leaders and others in mission-critical positions to take on greater responsibilities and perform at even higher levels. To excel in this high pressure environment, it is vital that these individuals have the right mix of business-critical skills and fully understand their leadership “blind spots.” Utilizing a prescriptive, assessment-based approach to coaching and development has been found to be a highly effective means to help leaders and others quickly close skill gaps and maximize the integrity of the development planning process.

“The LH-STEP System for Testing and Evaluation of Potential and CLI® Campbell Leadership Index are exceptional instruments for assessing leaders for potential, development, and multi-rater feedback,” stated Jason Whitehead, CBODN Co-Chair. “Vangent’s certification program provides consultants and coaches with a solid knowledge framework to implement these tools in a wide variety of environments.” “As leadership and organizational development practitioners fiercely compete for limited consulting dollars, it has become critical to justify the cost and time investments required for consulting engagements,” added John Correll, Vangent’s Vice President of Organizational Development. “By using a prescriptive-based approach to coaching and development, consultants come armed with a solid business case and improve their positioning in the marketplace.”

To register for this certification program to be held September 15-16, 2009 in Arlington, Virginia please contact John Correll at john.correll@vangent.com or by phone at 972-292-1556.

About Vangent, Inc.
With over 7,000 employees worldwide, Vangent, Inc. is a leading global provider of Consulting, Systems Integration, Human Capital Management, and Business Process Outsourcing services to the U.S. federal and international governments, higher education institutions, and corporations. Through Vangent’s Human Capital products and services, thousands of clients have successfully improved their workforce acquisition, development, and advancement. From industry-leading selection and hiring solutions, to best-of-breed learning, organizational development, and talent management solutions, Vangent helps clients achieve the greatest return from their human capital. For more information, please visit http://www.vangent-hcm.com.

About CBODN
The Chesapeake Bay Organization Development Network (CBODN) is the premier professional association for Organization Development professionals in the mid-Atlantic region. CBODN is one of the nation’s largest and most dynamic of the Organizational Development associations. Celebrating its 25th anniversary, CBODN strives to advance the practice of OD through professional and skill development, leveraging peer relationships, networking opportunities, educational programs, Special Interest groups (SIGs), and the sharing of cutting edge OD practices. CBODN provides numerous opportunities to expand your career, build your business, or strengthen OD in your organization. http://www.CBODN.org

Vangent Research Study Demonstrates Value of Assessments in Selecting Highly Reliable and Trainable Customer Service Representatives (CSRs)

Vangent Research Study Demonstrates Value of Assessments in Selecting Highly Reliable and Trainable Customer Service Representatives (CSRs)

Chicago, IL, August 17, 2009 – Vangent, Inc., a leading provider of enrollment and information management solutions and services for health plans, has published a new research on the administration of pre-employment behavioral and mental ability assessments to determine call center representative (CSR) reliability and trainability. Vangent’s study focused on assessment and performance data for 146 CSR applicants in its health plan call centers handling enrollment for Medicare plans. Researchers found that the administration of pre-employment assessments favorably impacts CSR training outcomes and on-the-job performance.

Findings from the research show a strong correlation between high scores on the Thurstone Test of Mental Alertness (TMA™) and high performance on Medicare and plan-specific knowledge exams. Preliminary analysis also reveals higher quality monitor scores are correlated with higher scores on a combination of the TMA and selected behavioral measures (i.e., integrity, service, and turnover).

With the Centers for Medicare & Medicaid Services (CMS) imposing strict guidelines on health plans for telesales and marketing, and stringent penalties for noncompliance, call centers handling enrollment for Medicare plans must ensure that all CSRs uphold the highest ethical standards and possess the skill set to understand general Medicare knowledge and complex plan benefit designs in order to accurately answer questions from beneficiaries. Subsequently, when a beneficiary wants to enroll in a plan by phone, the CSR must accurately complete the enrollment form and effortlessly relay critical information required by Medicare for the enrollment.

“The Medicare market is more competitive than ever, and health plans should strongly consider the use of proven pre-employment assessments to help staff their call centers with CSRs who not only provide outstanding customer service, but who also are capable of answering complicated beneficiary questions in an accurate and concise manner,” said Dr. John Jones, Vangent’s Vice President and Chief Scientist. “Wrong hires not only reduce a health plan’s opportunity to achieve enrollment goals and meet CMS-required service levels, but they also make the plan vulnerable to unfavorable outcomes centered around CMS mystery shopping.”

To download a complimentary copy of the research paper or for more information about Vangent’s recruitment and assessment solutions for health plan CSRs and licensed agents, visit http://www.vangent.com/informis or call 703-292-3251.

About Vangent, Inc.
Vangent’s Health Solutions practice has more than 20 years’ experience managing award-winning customer interaction management contact centers for Federal agencies, the commercial healthcare market, as well as state and local governments, both domestic and international. It has a proven track record of successfully designing, building, implementing and operating customer service centers, Web-based self-services, and underlying information technologies such as data warehousing in a variety of Federal and commercial healthcare settings. For more information, visit http://www.vangent.com/informis.

Vangent, Inc. is a global provider of consulting, systems integration, human capital management, and business process outsourcing services to the U.S. Federal and international governments, higher education institutions, and corporations. Vangent’s 7,000 employees support clients including the Centers for Medicare & Medicaid Services, the U.S. Departments of Defense, Education, Health and Human Services, and Labor; and the U.S. Office of Personnel Management, as well as Fortune 500 companies. Headquartered in Arlington, Virginia, the company has offices throughout the U.S. and in the U.K., Canada, Mexico, Venezuela, and Argentina. For more information, visit http://www.vangent.com.